These scammers sent me an email saying they saw an unauthorized charge on my credit card. The only way to cancel it was to allow them to connect to my computer.
I went along with their script and logged into my fake bank account. They edited the HTML making it LOOK like they sent too much money and begged me to send the money back or they’d get fired. I told them I’d send the money back ONLY if they could cover my job at the doctor's office. Let’s just say our office asks patients some interesting questions.
Call Synopsis: Kit (Nevaeh) calls a “McAfee Support” refund scam. Scammer Sean connects to the computer to issue Nevaeh (Abby) a refund. He transfers the call to Scammer Alex the financial manager/senior supervisor. Nevaeh is working from home (for a doctor’s office – Dr. Z. Oidberg) and takes calls from her boss which increasingly frustrates Alex. They refund her $3500 instead of $350 and demand she pay them back via debit or gift card and lock the computer. Abby is on the verge of losing her job and needs her computer so she proposes that the scammers do her job while she goes to get gift cards. After some convincing, Scammer Mark, the manager, agrees to it. This requires him to call 4 patients (Matilda Sweetwater (Edna), Dallas Smith (Jeb), Samantha Westport, and Geoff Hampton (cranky Edmund ) and give them a survey about their recent doctor appointments. When Abby comes home with the cards, she misinterprets something Matilda told the scammer, accidentally lies to her boss, and is fired. After discovering how the scam works and learning she got tricked, she taunts the scammers and tells them she could do their job better so they should give her a job since their trick made her lose hers. She spends a good part of the call quizzing them about how the scam works and then turns "dark sided" and proposes they should work together to steal from Matilda. The scammer says he will teach her if she gives him the gift cards but maintains that he is not a scammer but that Abby is. Abby hangs up when he won’t admit it but makes sure to thank him for teaching her everything.